F.A.Q.
What is KNL Moving Vancouver?
KNL Moving Vancouver Limited established a web-based transportation platform to serve the logistics sector. Our platform is committed to a fixed and transparent pricing policy, bringing together reliable transportation/moving companies with corporate and individual customers seeking hassle-free transportation services. KNL provides a seamless transportation experience that you can count on
Is membership required to call KNL?
Becoming a member of KNL Moving Vancouver's transportation platform is quick and easy. Simply provide your phone and email information, and you can start requesting transportation services instantly. Choose from our fleet of Mini, Large, or X Large vehicles, and enjoy standard pricing for your transportation needs, with transparent pricing for any additional services. Our prices remain fixed, so you can count on reliable transportation at affordable rates.
Why should I use KNL?
Why should you choose KNL Moving Vancouver for your transportation/moving needs? We offer standard pricing for our services, with an algorithm that calculates prices based on distance, and our prices remain fixed even after transportation is completed. Our marketplace also provides fixed prices for home moving services, without the need for additional information such as floor details, elevator access, or distance. This means you can rely on our services without worrying about unexpected changes in pricing or unreliable carriers.
How can I create a reservation?
Creating a reservation with KNL is easy. You can visit www.knlmoving.com to choose the service that suits you - whether it's moving items from a store, moving your entire house, or transporting a single piece of furniture. For our piece goods moving service, you can choose from KNL's Mini, Large, and X Large options, and view our standard prices for house moving services based on the number of rooms. After selecting your service and preferred date, you can also choose additional services. When you book with KNL, you'll receive a confirmation SMS message that your request has been successfully created or via email. Our shipping team will call you before transportation to obtain detailed address information, and we'll transport your belongings in a reliable and trouble-free manner.
What are the advantages of KNL?
At KNL Moving Vancouver, we aim to provide the best solutions for both individual and corporate users. We offer the convenience of credit card or cash payments, and our price policy is transparent and fair. We calculate fees based on vehicle capacities and kilometers traveled, so you won't have to worry about additional fees or changing prices after the transportation process."
Can I track the items I want to be transported with KNL?
You can follow the entire transport service via KNL mobile applications.
When can I order?
You can make a reservation for the transport service at any time, 24 hours a day, 7 days a week.
On which platforms is KNL available?
How can I pay?
You can make payment on the time of delivery with cash, bank draft (payable to KNL moving) or credit card subject to 3% charge (no Amax)
Is it safe to pay by credit card?
Credit card payment transactions with KNL can be made securely through our marketplace platform. We take extra measures to ensure the protection of your credit card information, including the use of SSL and PayPal certificates.
How are the prices calculated?
For piece goods transportation services, pricing is determined by calculating opening fees that vary according to the vehicle type and a multiplier per kilometer based on the same. Additionally, customers have the option to add assistance in carrying goods, which is priced at a fixed rate per person. When making a reservation on the KNL platform, a collar change fee is charged in addition to the collar change (in BC). This amount is added separately after creating a reservation. If you would like to insure your belongings during transportation, you can easily add insurance via emailIn the KNL application with just one click. This way, you can have peace of mind knowing your belongings are protected during transport.
When is the invoice issued?
After your KNL transport is completed, your E-Invoice is instantly sent to you via E-mail.
When is the KNL payment received?
After the KNL team carries out your transportation, your transportation fee is charged. For payments to be made by credit card, a fee is charged after the carriage is made. Cash payments are made to the KNL transport team after transport.
What should I do when my items are less?
If KNL house types are not suitable for you, you can get a fixed price quote valid for you by requesting an appraiser via KNL.
Can I get a discount on the offer I received after the expert?
No discount can be made on the amount offered after the expert, it cannot be combined with any campaign, and credit card discount campaigns cannot be used.
Can I make a reservation for a future date?
You can create reservations for your immediate needs, whether for a future date or urgently, on KNL platforms.
Is my KNL entered information safe?
Your personal information on the KNL platform is safe and is not shared with third party companies or our affiliates.
Can I delete my membership at any time?
You have the option to cancel your KNL membership at any time.
May I cancel my reservation?
You have the option to cancel your reservation up to 12 hours before the scheduled pick-up time. For reservations made using the KNL emergency option, a cancellation fee of 50% of the vehicle opening fee will be charged if the transportation team approves the cancellation.
What to do in case of an address mistake?
In the event of a missing or incorrect address, our KNL shipping team will promptly contact you to confirm the necessary and detailed information.
In which Province does KNL serve?
Alberta.
British Columbia.
Manitoba.
New Brunswick.
Newfoundland Labrador.
Northwest Territories.
Nova Scotia